- +91 89554 88703
- info@hnmvirtualservices.com
Customer Support Services
What It Is
This service gives you a dedicated offshore customer support team that handles your customer queries — by phone, email, or live chat — in a friendly, professional, and timely manner.
It’s ideal for businesses that want to deliver top-tier customer service without the high costs of hiring locally
Who This Is For:
- Solar retailers needing post-installation support, follow-ups, or inbound inquiry handling.
- eCommerce stores handling order issues, return requests, or product queries.
- Healthcare or service businesses managing bookings, cancellations, or FAQs.
- Real estate or education companies offering email/phone/chat support for prospects and clients.
What We Do
Phone Support (Inbound/Outbound)
- Answering calls using your script and brand tone.
- Following escalation protocols or ticket systems.
- Outbound follow-ups or appointment confirmations.
Email Support
- Responding to customer queries.
- Complaint handling and resolution.
- Support ticket management (e.g. Zendesk, Freshdesk, HubSpot).
Live Chat Support
- Chatbot handover and real-time human support.
- Pre-sales assistance, FAQs, and guided selling.
After-Hours or Overflow Support
- We cover your peak times or provide 24/7 support if required.
- Available in AU, US, or UK time zones based on your audience.
Multilingual Support (Optional Add-On)
- English is standard, but we can recruit for other languages if needed).
Need help managing customer queries without the chaos?
Let us set up a trained offshore support team that works just like your in-house staff — but costs far less.
Request a quote or schedule a free call today.
How It Works
You define your support needs
hours, channels, common queries
We recruit and train support agents
based on your brand and tone
We integrate with your tools
ticketing systems, CRMs, or helpdesk software
We go live
with call scripts, templates, and escalation workflows
You get weekly or monthly reports
to track performance
Why This Works
Customer expectations are higher than ever — they want fast, helpful, and polite responses. But hiring locally is expensive and often not scalable.
We give you a flexible, reliable team that delivers on-brand support without the in-house burden.
Key Benefits:
- Reduce wait times and missed calls
- Improve customer satisfaction (CSAT)
- Save on hiring, training, and payroll costs
- Keep your support team available outside business hours
- Maintain quality and professionalism at every touchpoint
Whether you need outbound sales, inbound support, backend admin, or full-service staffing — we’re here to help you grow smart.
