Customer Service Representative

Please find below the job description for the Customer Service Representative position –

Location:

Vadodara, Gujarat | On-site Role

Shift Timing:

4:30 AM – 1:30 PM IST (Early Morning Shift)

Employment Type:

Full-time | 6 Days a Week

Salary:

Competitive + Incentives + Growth Opportunities

About Us

H&M Virtual Services Pvt Ltd. is one of the leading offshore service providers for Australia’s booming solar industry. Based in Vadodara, Gujarat, we support Australian solar retailers by offering expert-backed telesales and backend services. With a passionate team and a performance-driven culture, we’re now expanding our international sales division!

Why Join Us?

• 1) Work with a Global Market – Gain international exposure by working with leading solar companies in Australia.
• 2) Incentives & Bonuses – High-performing individuals enjoy performance-based incentives and monthly bonuses.
• 3) Fast-Track Career Growth – Regular training, mentorship, and clear pathways to promotions.
• 4) Vibrant Work Culture – Fun Fridays, team outings, birthday celebrations, engagement activities & more!
• 5) Learning & Development – Access to regular Learning Hours, workshops & sales training sessions.
• 6) Make a Difference – Be part of a green revolution, helping people switch to renewable energy.

About the Role

As a Customer Service Representative, you will play a vital role in ensuring a seamless and positive experience for our customers. From handling inquiries to coordinating installations and providing post-installation support, you will be the key point of contact for customers throughout their solar journey. Your goal will be to enhance customer satisfaction, resolve issues proactively, and contribute to the company’s growth by maintaining excellent relationships with our customers.

Job Role & Responsibilities:

Customer Support:

• 1) Be the voice of our company—answer incoming calls, emails, and chat inquiries regarding
  solar system installations and after-sales support.
• 2) Offer expert guidance on product features, installation processes, and troubleshooting steps.
• 3) Efficiently resolve customer issues, ensuring satisfaction at every step.
• 4) Build and maintain strong customer relationships through outstanding communication.

Installation Coordination:

• 1)  Schedule and coordinate solar installations with customers and technicians
• 2) Provide customers and technicians with all necessary documentation for a smooth installation.
• 3) Track installation progress and proactively resolve any delays or issues.

Post-Installation Support:

• 1) Assist customers in understanding system operations, maintenance, and troubleshooting.
• 2) Address warranty claims and initiate repair or replacement processes as required.
• 3) Maintain accurate customer records, installation details, and service interactions in the CRM
  system.

What We’re Looking For

• 1) Fluent English communication skills (both written and spoken) – a must!
• 2) 1-2 years of experience in Technical Support or Customer Service (3 years preferred in an
  international process or sales background).
• 3) Strong problem-solving skills and ability to handle customer concerns efficiently.
• 4) Ability to multitask, prioritize, and manage time effectively.
• 5) Hands-on experience with CRM systems and other customer service tools.
• 6) A basic understanding of solar systems and installations is a plus (but not mandatory—we’ll
  train you!).

Perks & Benefits

• 1) Fixed Salary + Lucrative Incentives
• 2) Sales Training & Onboarding Support
• 3) Employee Recognition & Rewards
• 4) Modern Workspace & Friendly Environment
• 5) Ongoing Skill Development Opportunities
• 6) Leadership Pathways for Top Performers

Be part of a company where your voice is heard, your efforts are rewarded, and your career takes off. If you’re passionate about sales and want to make a global impact in the green energy sector, this is the right opportunity for you!