- +91 89554 88703
- info@hnmvirtualservices.com
eCommerce Industry
Why It Matters
Running an online store means wearing 10 different hats — customer service, order fulfilment, marketing, product uploads, returns, reviews, and more. The backend can easily become overwhelming, especially as your orders increase.
That’s where we come in. We provide trained virtual staff to support your eCommerce business — helping you save time, reduce stress, and keep customers happy.
What We Do
Order Management & Fulfilment Support
- Process and verify orders in your eCommerce system.
- Liaise with fulfilment partners and track shipping status.
- Handle refunds, returns, and replacements.
- Update inventory and restock alerts.
Customer Service (Email, Chat, Phone)
-Respond to order enquiries, delivery questions, or payment issues.
- Handle complaints and coordinate resolutions.
-Provide pre-sale support for products and promotion.
-Live chat agents during peak hours or 24/7 support if required.
Product Listing & Catalogue Updates
- Upload new products, images, descriptions, tags, and SKUs.
- Write SEO-friendly titles and feature bullets.
- Keep stock levels updated across platforms like Shopify, WooCommerce, Amazon, Etsy.
Review & Feedback Management
- Monitor and respond to customer reviews.
- Follow up on positive feedback for social proof.
- Coordinate with you on any escalated issues.
Marketing & Promotions Help
- Schedule marketing emails and promotional campaigns.
- Help create content for social media or product launches.
- Assist with blog uploads or SEO formatting.
Want to spend more time growing your brand — and less time buried in admin?
Let’s build your eCommerce support team so you can focus on marketing, product development, and growth.
Request a quote or book your free discovery call today.
Why It Works
Most eCommerce founders spend too much time in customer emails and backend dashboards. We take that off your hands by building a reliable virtual team that knows your store, products, and brand tone — so things run smoothly even when you’re offline.
- Shopify
- WooCommerce
- BigCommerce
- Amazon Seller Central
- Etsy, eBay, and more
Key Benefits:
- D2C brands and product-based startups
- Drop-shipping stores
- Print-on-demand or POD businesses
- Boutique or multi-category eCommerce brands
